Privacy Policy

Effective Date: January 1, 2025

Simjack (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share your information when you visit https://sim-jack.com (the “Site”), make a purchase, or interact with our services.

1. Information We Collect

  • Personal Information: Name, billing/shipping address, email, phone number.
  • Order Information: Product details, purchase history, shipping details.
  • Payment Information: Payment method, transaction details (processed securely via third-party payment processors; we do not store credit card numbers).
  • Automatically Collected Information: IP address, browser type, device information, access times, and Cookies data.

2. How We Use Your Information

  • To process and fulfill your orders, including shipping from our warehouses in Germany (covering all EU countries), the United States, Canada, the United Kingdom, Australia, and Brazil.
  • To provide customer service and after-sales support.
  • To improve our website, products, and services.
  • To prevent fraud and unauthorized transactions.
  • To comply with legal obligations.

3. Sharing Your Information

We may share your information with:

  • Logistics and courier companies (e.g., DHL, UPS, FedEx, Royal Mail, Brazil Post, Australia Post) for delivery purposes.
  • Payment providers (e.g., PayPal, credit card processors) to process transactions.
  • Service providers that assist with website hosting, analytics, and marketing.
  • Government or law enforcement agencies when required by law.

4. Cookies & Tracking Technologies

We use Cookies and similar technologies to remember your preferences, improve user experience, and analyze site traffic. You can disable Cookies via your browser settings, but some site features may not function properly.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for marketing communications.
  • Request a copy of the data we hold about you.

To exercise these rights, please contact us at support@simjack.com.

6. Data Security

We implement encryption, access controls, and secure server technology to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain order and transaction data for as long as necessary to comply with tax and legal obligations, usually up to 7 years. Other personal data will be deleted when it is no longer required.

8. International Data Transfers

Your data may be transferred and processed outside your country (e.g., when shipping from overseas warehouses). We ensure that such transfers comply with applicable data protection laws.

9. Duties and Taxes

For shipments from our local warehouses to customers in the same country, no import duties apply. For international shipments, import duties, VAT, or other taxes may apply as required by local laws. If the customer refuses to pay applicable taxes, the shipment may be held by customs or returned, and any resulting costs will be the responsibility of the customer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: