Simjack Warranty Policy

Simjack warranty covers all defects in materials and workmanship for all products sold by www.sim-jack.com. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time.

The warranty period for this product is one year for items sold through the Simjack Official Store.

Please use and maintain the product properly to ensure you receive full Simjack warranty support.

How to Obtain Warranty Service

If you have an issue with a product under warranty, please email us at: support@sim-jack.com with the necessary evidence, including warranty card, purchase invoice, or other specified valid documents.

Service Regulations

  • The warranty card will not be reissued if lost; please keep it safe and present it when requesting repair services.
  • The warranty does not cover accidental or consequential damage, loss of expected benefits or profits, work stoppages, or damage due to use or inability to use the product.
  • Parts replaced during maintenance will not be returned to the user (unless required by local laws).
  • The warranty period is calculated from the date of purchase.
  • For products with manufacturing defects, we will first provide after-sales repair or replacement. Refunds will be considered if the issue cannot be resolved.
  • In case of any conflict between this warranty content and applicable national laws, the latter shall prevail.

Cases Where Warranty Service is Not Provided

  • No valid invoice, warranty card, or proof of purchase.
  • Warranty card altered or product information inconsistent with the actual product.
  • Product bar-code damaged or altered.
  • Natural wear and tear of consumable materials.
  • Damage caused by lightning strikes or other electrical system issues.
  • Failures caused by accidents, disasters, or wars.
  • Damage caused by unauthorized disassembly, modification, or repair.
  • Failures caused by non-Simjack authorized software or hardware modifications.
  • Damage due to improper use or storage (liquid damage, moisture, external force, dropping, etc.).
  • Malfunctions caused by pirated software or virus infections.
  • Products beyond the warranty period.
  • Products not purchased from Simjack authorized channels.

Thank you for supporting Simjack!